DELIVERY

Deliveries are made by the logistics companies DPD Dynamic Parcel Distribution GmbH & Co. KG or DHL International GmbH.

Deliveries can be made to Germany, France, Italy and Austria and are free of delivery charges.

The goods are insured during the delivery and during a returns delivery, if applicable, whilst they are in the possession of the service provider. For the delivery times, please refer to the product data directly next to the respective product. We shall contact you immediately if the delivery date has been postponed.

If you were not available at the time of the delivery, the logistics company will post a short written message through your letter box to notify you of this. The parcel delivery firm will usually try to deliver the package to you on 3 consecutive days.

 

 

PAYMENT

You can choose to pay for the goods upon receipt of an invoice, with an instant money transfer, by PayPal or by credit card. If you are paying by credit card, the amount will be reserved on your credit card when you place your order (known as authorisation) Heidelberger Payment GmbH will provide this service. This service provider will save the necessary personal details locally in a form which is secure. This means that we do not save any of your credit card details. The actual charge is made to your credit card the moment that the goods are sent to you.

If you pay on account, the invoiced amount is to be paid within 14 days of receipt of the goods.

The amount will immediately be debited from your account if you are paying with an instant money transfer.

The prices quoted at the time of the order apply. All prices include the applicable, statutory value added tax, delivery charges and packaging.

 

 

RETURNS

Order cancellation, 

Right of cancellation

You are entitled to cancel this contract within fourteen days without specifying any reasons.

The cancellation period shall be 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods. In order to exercise your right of cancellation, you must inform us (MMX GERMANY / MEYER-HOSEN AG, Hauptstraße 30, 51580 Reichshof -Denklingen, service@mmxgermany.com, Telefon: 02296 9812–0, Fax: 02296 9812–65) by means of a clear statement (e.g. a letter sent by post, fax or email) regarding your decision to cancel this contract. You may use the Sample Cancellation Form attached; this is not mandatory, however. The cancellation period shall be deemed complied with if you send the notification expressing your desire to exercise the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the reasonable standard delivery offered by us), immediately and no later than within fourteen days of the date on which we received the notice of cancellation of this contract. For this refund, we shall use the same method of payment as used by you in the original transaction, unless otherwise expressly agreed with you; in no case shall we charge any fees for refunding the payment. We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or transfer the goods immediately, and in all cases no later than 14 days from the date on which you notify us of the cancellation of this contract, to us (MMX GERMANY / MEYER-HOSEN AG, Hauptstraße 30, 51580 Reichshof -Denklingen, service@mmxgermany.com, Telefon: 02296 9812–0, Fax: 02296 9812–65). This deadline shall be considered met if you send the goods before the expiry of the period of fourteen days. You are responsible for the direct costs of returning the goods to us. You only need to pay for any loss in value of the goods if this loss in value is due to any handling of the goods by you that was not necessary to examine the nature, properties and functionality of the goods.

If you intend to return goods, please notify us either by telephone: Tel. +49 (0) 2296 9812 390 or by e–mail: service@mmxgermany.com. This allows us to assign the products as quickly as possible. However, such notification is not essential for you to exercise your right of cancellation.
 
Sample Cancellation Form

(If you wish to cancel the contract, please complete this form and return it to us)

To MMX GERMANY / MEYER-HOSEN AG, Hauptstraße 30, 51580 Reichshof - Denklingen, Fax: 02296 9812–65, E-Mail: service@mmxgermany.com

— I/We (*) herewith cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the following service (*)

— Ordered on (*)/Received on (*)

— Name of Customer(s)

— Address of Customer(s)

— Date

(*) Delete as appropriate

End of cancellation notice
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